Select Accessibility for enabling mouse control for controlling the Machine's mouse and put a mark by the Remote Support app in the list.

Select Screen Recording for enabling viewing a Machine's Screen and put a mark by the Remote Support app in the list.

This can also be Manually enabled at the Apple Icon (Upper left corner) > System Preferences > Security & Privacy > Privacy. If you click the banner, it will re-prompt the user for the appropriate feature. If the user misclicks, or you otherwise don't get all the permissions you need from the user to run a full support session, a banner will appear at the top of your representative support client. Depending on whether RS has ever been run on the particular device, the OS may request other permissions as well, including the ability to remotely control the screen. This permission is not required to initiate a remote support session (but may be useful to have if you want to do screen captures).

The session will launch on the user's endĪccept the session in the representative portalĬatalina requires BeyondTrust RS to ask permission to record the screen. If the user receives this prompt, have them select 'Open': The user then navigates to their download location to run the support session client As in Bomgar 18, sessions are initiated by having the user navigate to and download your session Most of BeyondTrust RS 19 looks and behaves much the same as Bomgar 18.x.

Once the new client is up and running, the new interface will look like this: This will download the new rep console client to your device. Using your MIT Kerberos credentials, log into /login and click on 'Download Representative Console' under 'My Account'.

Download bomgar